fq999 Privacy Policy

For the purposes of this Privacy Policy, fq999 (operating under the domain fq999.app) acts as the data controller in respect of all personal data collected from players who register on, access, or use the fq999 platform. As data controller, fq999 determines the purposes and means by which personal data is processed.

If you have any questions regarding this Privacy Policy, wish to exercise any of your data rights, or need to report a data-related concern, you may contact us at:

This Privacy Policy applies to all personal data collected through the fq999 website at fq999.app, our mobile-optimised platform, in-app messaging, and any communications sent by fq999 to registered players via email, WhatsApp, or SMS.

fq999 collects personal data through several channels: information you provide directly during registration and gameplay, data generated automatically as you use the platform, and information received from trusted third-party services such as payment processors. The categories of personal data we collect are described below.

fq999 processes personal data only for legitimate purposes necessary to operate the platform and serve our players across Bangladesh. The legal basis and specific purposes for each category of processing are as follows:

1. Account management and player authentication: We use your registration data and technical data to create and maintain your fq999 account, authenticate your identity at login via OTP two-factor authentication, and enforce our one-account-per-player policy.
2. Payment processing: Financial data and mobile wallet reference numbers are used exclusively to process your deposit and withdrawal requests via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate transaction records.
3. Age and identity verification (KYC): KYC documents are processed solely to verify that you meet the 18+ age requirement and that your identity matches the payment methods registered on your account, as required by our anti-money laundering procedures.
4. Platform improvement and personalisation: Gaming activity and usage data are analysed in aggregate to improve the performance, game selection, and user experience of the fq999 platform. Individual game recommendations may be made based on your play history.
5. Fraud prevention and security: Technical data, financial data, and gaming activity are monitored by fq999's automated fraud detection systems to identify suspicious patterns, prevent unauthorised access, and protect the integrity of the platform for all players.
6. Responsible gaming compliance: Responsible gaming data is used to enforce your self-exclusion requests, deposit limits, and session reminders. fq999 may also use gaming activity data to identify players who may be exhibiting problematic gambling behaviour and proactively offer support resources.
7. Legal and regulatory compliance: fq999 processes personal data as required to comply with applicable anti-money laundering (AML) obligations, respond to lawful requests from competent authorities, and maintain records required for legal disputes.
8. Customer support: Communications data is used to respond to your support enquiries, investigate complaints, and improve the quality of our customer service team.
9. Promotional communications: If you have opted in to receive promotional communications, fq999 may use your contact details to send you information about bonuses, new game releases, and seasonal promotions. You may opt out of promotional communications at any time by contacting [email protected].

fq999 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. However, fq999 may share your personal data with carefully selected third parties in the following limited circumstances:

1. Payment service providers: fq999 shares transaction reference data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to process your deposit and withdrawal requests. These providers operate under their own privacy policies and are responsible for the security of data within their own systems.
2. Identity verification partners: KYC document data may be shared with trusted third-party identity verification services that assist fq999 in confirming the authenticity of identity documents submitted by players. These partners process data under strict confidentiality agreements with fq999.
3. Game software providers: fq999's platform is powered by game content from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may collect limited technical data (such as session identifiers and game event logs) through their game engines for fairness auditing and technical support purposes.
4. Analytics providers: Anonymised or pseudonymised usage data may be shared with analytics platforms to help fq999 understand aggregate platform usage patterns. fq999 does not share personally identifiable information with analytics providers.
5. Legal and regulatory authorities: fq999 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity.
6. Business transfers: In the event that fq999 undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the successor entity before your data is transferred.

fq999 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse how players interact with the site. The following categories of cookies are used:

You may control or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use core features of the fq999 platform. Disabling functional or analytics cookies will not affect your ability to play games or make transactions.

fq999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, and in compliance with applicable legal and regulatory retention obligations. The following retention periods apply:

1. Active account data: Registration data, gaming activity, and financial transaction records are retained for the full duration of your active fq999 account relationship, plus a period of 5 years following permanent account closure, to comply with applicable anti-money laundering record-keeping requirements.
2. KYC documents: Identity documents submitted for KYC verification are retained for a minimum of 5 years following the closure of the associated account, or such longer period as may be required by applicable law.
3. Communications data: Support chat transcripts, emails, and WhatsApp message records are retained for 3 years from the date of the communication, to support dispute resolution and quality assurance processes.
4. Technical and analytics data: IP addresses, device fingerprints, and usage analytics data are retained for a maximum of 24 months from the date of collection, after which they are deleted or fully anonymised.
5. Responsible gaming records: Records of self-exclusion requests and deposit limits are retained for the duration of the restriction plus 5 years, to prevent circumvention through repeated account creation.
6. Dormant accounts: Where a player account has been dormant for 12 consecutive months and we have been unable to contact the player, we will delete non-essential personal data while retaining only the minimum data required for legal compliance and fraud prevention.

Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with fq999's data disposal procedures.

fq999 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and fq999 servers;
• AES-256 encryption at rest for all databases containing personal and financial data;
• OTP two-factor authentication required for all player account logins;
• Role-based access controls ensuring that fq999 staff can only access personal data that is strictly necessary for their role;
• Automated fraud detection monitoring for unusual login patterns, IP anomalies, and suspicious transaction sequences in real time;
• Regular security audits and penetration testing conducted by independent third-party cybersecurity specialists;
• Incident response procedures with a target notification timeline of 72 hours for any data breach affecting player personal data.

As a fq999 player, you hold the following rights in relation to your personal data. fq999 is committed to honouring these rights promptly and without undue restriction. To exercise any of the rights below, please contact [email protected] with the subject line "Privacy Request".

fq999 will respond to all data rights requests within 30 calendar days of receiving a verified request. In complex cases, this period may be extended by a further 60 days, in which case fq999 will notify you of the extension and the reason for the delay within the initial 30-day period. Identity verification may be required before fq999 can action a data rights request to protect against unauthorised requests.

The fq999 platform integrates with a number of third-party services to deliver its full range of games, payment processing, and responsible gaming tools. Each of these third-party integrations involves some degree of data exchange, as described below:

1. Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi): When you launch a game powered by one of these providers, the game engine operates within an embedded frame on the fq999 platform. The game provider receives a session token and anonymised player identifier to load your game state. Full personal identity data is not passed to game providers.
2. Mobile payment services (bKash, Nagad, Rocket, Upay): These services process your deposit and withdrawal transactions. When you initiate a transaction, fq999 generates a payment request that is securely passed to the relevant mobile financial service. The mobile financial service processes the payment on their own infrastructure and returns a transaction reference to fq999. fq999 does not have access to your mobile banking PIN, OTP, or full account history held by these providers.
3. Card payment processors (Visa, Mastercard): Card payments are handled by PCI-DSS Level 1 certified payment processors. fq999 does not store or process full card numbers, expiry dates, or CVV codes. Card tokenisation is managed entirely by the payment processor.
4. Analytics services: fq999 uses privacy-focused analytics tools to collect aggregated, anonymised data on platform usage. These tools do not receive your name, contact details, or financial information.

fq999 is not responsible for the privacy practices of third-party services. Players are encouraged to review the privacy policies of bKash, Nagad, Rocket, Upay, and their card issuers independently to understand how those services handle personal data.

The fq999 platform is strictly intended for adults aged 18 and above. fq999 does not knowingly collect personal data from any person under the age of 18. During registration, all players are required to confirm that they are 18 or older, and age verification is enforced as part of the KYC process before any withdrawal is processed.

If fq999 becomes aware that personal data has been collected from a player who is under 18 years of age, fq999 will immediately:

1. Suspend the associated account;
2. Void all bets placed and return any deposited funds to the payment source used;
3. Permanently delete all personal data associated with the underage account from fq999 systems within 30 days, subject to any mandatory legal retention obligations.

fq999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made to this Privacy Policy, fq999 will:

1. Update the "Last updated" date at the top of this page;
2. Display a notice on the fq999 platform for a minimum of 7 calendar days following the effective date of the change;
3. Where practicable, send a notification to the registered contact details of active player accounts to draw attention to significant changes.

Your continued use of the fq999 platform after the effective date of any amendment to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the revised Privacy Policy, you must cease using the platform and contact [email protected] to request account closure and deletion of your personal data.

fq999 recommends that you review this Privacy Policy periodically. The current version date is always displayed at the top of this page.

For all privacy-related enquiries, data subject access requests, objections, or complaints regarding fq999's handling of your personal data, please contact our data privacy team using the details below:

When submitting a data subject request, please include your registered fq999 username and the mobile number associated with your account so that we can verify your identity and locate your data records efficiently. fq999 will not action data requests from unverified individuals in order to protect player privacy.

fq999 takes all privacy complaints seriously. If you are not satisfied with our response to your privacy complaint after following our internal complaints process, you may wish to seek independent advice regarding your rights under applicable data protection law.