fq999 Responsible Gaming

Gaming should be enjoyable, social, and well within your personal limits. fq999 is committed to providing every player in Bangladesh with the tools, knowledge, and support they need to keep gaming a safe and positive experience. We take our duty of care seriously — because your wellbeing always comes first.

18+ Only SSL Secured 24/7 Support Self-Exclusion Available Deposit Limits

Player Wellbeing First

fq999 places the wellbeing of every Bangladesh player above profit. Our responsible gaming programme is built into the core of our platform — not treated as an afterthought.

Deposit Limit Controls

Set daily, weekly, or monthly deposit caps directly from your account settings. Once a limit is active, fq999 will not process any deposit that exceeds it — keeping your spend predictable.

Self-Exclusion Programme

If gaming stops being fun, fq999 makes it simple to step back. Our self-exclusion tool lets you block access to your account for 30 days, 3 months, 6 months, 1 year, or permanently.

Session Time Reminders

fq999 sends in-platform session reminders at intervals you choose — 30 minutes, 1 hour, or 2 hours. Staying aware of time spent playing is one of the simplest responsible gaming habits.

Reality Check Prompts

During active gaming sessions, fq999 periodically displays a reality check prompt showing your net win/loss position and total time played — helping you make informed decisions in the moment.

24/7 Responsible Gaming Support

Our dedicated support team is available around the clock via Live Chat, WhatsApp, and In-App Messaging. English and Bengali-speaking agents are always on standby to listen and assist.

1 Our Commitment to Safe Play

At fq999, we believe that online gaming should be a form of entertainment — one that brings enjoyment, excitement, and social connection to players across Bangladesh without causing financial or emotional harm. Responsible gaming is not simply a regulatory checkbox for us; it is a fundamental principle embedded in everything we build and every decision we make.

fq999 invests continuously in responsible gaming infrastructure, including automated detection systems that flag unusual betting patterns, proactive outreach to players who may be showing early signs of problematic behaviour, and a dedicated responsible gaming support team trained in player welfare.

We are committed to the following core principles:

Transparency: fq999 provides clear, honest information about the odds, house edge, and statistical nature of all casino games and sports betting markets on our platform. We do not mislead players about their chances of winning.
Accessibility of tools: Every responsible gaming tool — from deposit limits to self-exclusion — is accessible directly from the Account Settings panel, available at any time, and takes effect immediately upon activation.
No predatory re-engagement: fq999 will never send promotional messages, bonus offers, or re-engagement communications to a player who has activated self-exclusion or who has contacted us expressing concern about their gambling.
Underage protection: fq999 operates strictly for adults aged 18 and above. Age verification is enforced during the KYC process, and any account found to belong to a person under 18 is permanently closed with all funds returned.

Remember: gambling is entertainment, not a source of income. Set a budget before you play, stick to it, and treat any winnings as a bonus — not an expectation. The house always has a statistical edge over time.

2 Age Restriction & Verification

fq999 operates an 18+ only policy with zero exceptions. No person under the age of 18 is permitted to register, deposit, or participate in any form of gambling on the fq999 platform. This policy applies to all players in Bangladesh and is enforced at multiple stages of the account lifecycle.

During the registration process, all players are required to confirm that they are 18 years of age or older. Prior to any withdrawal being processed, players must complete our Know Your Customer (KYC) identity verification process, which involves submitting a government-issued identity document such as a Bangladesh National Identity Card (NID) or passport. The date of birth on the submitted document is verified against the age declared at registration.

Where fq999 has reasonable grounds to suspect that a player may be under 18 — including where a player's behaviour, communication style, or account activity raises concerns — we reserve the right to suspend the account and require additional age verification documentation before reinstating access.

18+ Only — This is a strict requirement. If you are a parent or guardian and believe a person under 18 in your household has accessed the fq999 platform, please contact our support team immediately at [email protected]. We will close the account, return any deposited funds, and delete all associated personal data. For adults aged 18 and above only.

We also recommend that parents and guardians make use of free parental control software to prevent minors from accessing online gambling platforms. Tools such as Net Nanny, Bark, and Google Family Link can be configured to block access to gambling-related websites and apps on shared or family devices.

3 Responsible Gaming Tools

fq999 provides a comprehensive suite of responsible gaming tools that give you direct, real-time control over your gambling activity. All tools are accessible from your Account Settings panel on the fq999 platform and take effect immediately unless otherwise noted.

Deposit Limits

Set a maximum deposit amount per day, per week, or per month in Bangladeshi Taka (BDT). Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. Reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to a 7-day cooling-off period before the higher limit becomes active — this prevents impulsive decisions in the heat of the moment.

Loss Limits

Set a maximum net loss amount per day, per week, or per month. If your net losses reach your chosen threshold within the limit period, fq999 will prevent further wagering until the period resets. Like deposit limits, loss limit reductions take effect immediately while increases require a 7-day waiting period.

Session Time Limits

Define a maximum session duration — from 30 minutes up to 8 hours. When your session limit is reached, fq999 will display a clear notification and log you out automatically if you do not confirm you wish to continue. You can also enable periodic session reminder pop-ups at intervals of your choice.

Time-Out / Cool-Off Periods

Need a short break? A time-out suspends your account for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. Your account data and balance are fully preserved and your account is automatically reinstated when the cool-off period ends.

Reality Check Prompts

Enable periodic reality check notifications that appear during active play sessions. Each prompt displays your current session duration, net win/loss position for the session, and gives you the option to continue playing or log out. This tool is particularly valuable for players who find it easy to lose track of time during slots or live casino sessions.

Promotional Communications Opt-Out

You can opt out of all marketing and promotional communications from fq999 at any time from your account notification settings or by emailing [email protected]. Players on self-exclusion are automatically removed from all promotional mailing lists and will not receive bonus or re-engagement offers.

To activate any of these tools, log in to your fq999 account, navigate to Account Settings → Responsible Gaming, and select the tool you wish to enable. All changes are confirmed in real time. If you need assistance setting up any of these tools, our 24/7 support team is available via Live Chat.

4 Recognising Problem Gambling

Problem gambling can develop gradually, and it is not always easy to recognise the warning signs in yourself. The following behaviours may indicate that gambling is beginning to have a negative impact on your life. If you recognise several of these patterns in your own behaviour, we strongly encourage you to reach out for support.

Spending more money on gambling than you originally planned or can comfortably afford

Chasing losses — placing larger bets to try to win back money you have already lost

Spending more time gambling than intended, or losing track of time during gaming sessions

Neglecting family, friends, work, or study commitments because of gambling activity

Feeling anxious, irritable, or restless when you are not gambling or when you try to reduce your gambling

Concealing the extent of your gambling activity from family members or close friends

Borrowing money, selling possessions, or using savings earmarked for essential expenses to fund gambling

Believing that a "big win" is always just around the corner and will solve your financial problems

Recognising a problem is the first and most important step. You do not need to be in a severe situation to ask for help. fq999's support team and independent helpline services can provide confidential guidance at any stage. Asking for help early is always the right decision.

5 Self-Assessment Checklist

The following checklist is based on widely used responsible gaming self-assessment frameworks. Answer honestly for yourself. If you answer "Yes" to three or more of these questions, we encourage you to contact fq999 support or one of the independent support resources listed in Section 7 to discuss your options.

Personal Gambling Self-Assessment

Consider your gambling activity over the past 30 days when answering these questions.

Have you ever gambled with money that was set aside for essential household expenses such as rent, food, or utility bills?

Have you found yourself placing progressively larger bets to achieve the same level of excitement or satisfaction from gambling?

Have you attempted to reduce or stop gambling but found it difficult or impossible to follow through on that intention?

Do you regularly think about gambling when you are not playing — replaying past sessions or planning your next betting session?

Have you lied to a family member, friend, or employer about the amount of time or money you spend on gambling?

Have you ever turned to gambling as a way of escaping from personal problems, stress, anxiety, loneliness, or depression?

Have you continued gambling after losing, with the intention of winning back your losses — commonly known as "chasing losses"?

Has your gambling activity caused significant stress, conflict, or financial hardship for you or someone close to you?

This checklist is for personal reflection only — it is not a clinical diagnosis. If your answers concern you, a conversation with a trained support professional can help you understand your options and take the right next step. All support contacts in Section 7 offer confidential assistance.

6 Self-Exclusion & Account Closure

Self-exclusion is one of the most powerful responsible gaming tools available on the fq999 platform. It allows you to completely block your own access to fq999 for a defined period or permanently, giving you the space and time you need to reassess your relationship with gambling without the temptation of easy access to the platform.

How to activate self-exclusion on fq999:

Log in to your fq999 account and navigate to Account Settings → Responsible Gaming → Self-Exclusion.
Select your desired exclusion period: 30 days, 3 months, 6 months, 1 year, or Permanent.
Confirm your selection. The self-exclusion takes effect immediately — your account is suspended and you will be logged out.
You will receive a confirmation email to your registered address confirming the exclusion period and its end date (if applicable).

Alternatively, you may request self-exclusion directly through our 24/7 support team via Live Chat or by emailing [email protected] with the subject line "Self-Exclusion Request". Our team will process the request immediately and confirm activation.

Important conditions during self-exclusion:

You will not be able to log in, deposit, or place any bets during the exclusion period.
Any pending withdrawal requests at the time of exclusion will be processed normally and funds returned to your registered payment method.
fq999 will immediately remove you from all promotional and marketing communications. You will not receive any bonus offers, re-engagement emails, or promotional SMS messages during the exclusion period.
Self-exclusion periods of 30 days, 3 months, 6 months, and 1 year are subject to a mandatory 24-hour cooling-off period before reinstatement can be requested after expiry. Permanent self-exclusion cannot be reversed.
fq999 will make all reasonable efforts to enforce the exclusion, but we strongly recommend that self-excluding players also utilise device-level parental controls and independent gambling blocking software for additional protection.

Permanent self-exclusion is irreversible. Once a permanent exclusion is applied, the account is closed and all player data is deleted in accordance with our Privacy Policy and applicable retention obligations. This action cannot be undone. Please consider a time-limited exclusion first if you are unsure about a permanent closure.

If you wish to permanently close your account for reasons other than responsible gaming concerns, please contact [email protected] with the subject line "Account Closure Request". Account closures are typically processed within 5 business days.

7 Support Resources & Helplines

If you feel that gambling is negatively affecting your life or the life of someone you care about, professional support is available. The following independent organisations provide confidential guidance, counselling, and practical assistance for individuals and families affected by problem gambling. All contact information is provided as plain text — please use your preferred method to reach out.

National Mental Health Helpline (Bangladesh)

Kaan Pete Roi — a free, confidential emotional support helpline operating in Bangladesh for individuals experiencing mental health distress, including gambling-related stress and anxiety. Available daily. Contact: 01779-554391

National Institute of Mental Health (NIMH)

Bangladesh's leading government mental health institution, located in Dhaka, provides clinical assessment and treatment for behavioural addictions including gambling disorder. Address: Sher-E-Bangla Nagar, Dhaka-1207. Outpatient services available.

Gamblers Anonymous (International)

A worldwide fellowship of men and women who share their experience, strength, and hope with each other to recover from gambling problems. Online meetings are accessible from Bangladesh via the Gamblers Anonymous international network. gamblersanonymous.org

GamCare (Online Resources)

GamCare provides free information, advice, and support for anyone affected by gambling problems. Their online self-help tools and forum are accessible internationally. gamcare.org.uk — available in English and multiple languages.

All external support organisations listed above are independent of fq999. Contact details are provided for informational purposes. fq999 does not endorse any specific treatment provider, and contact with these organisations is entirely voluntary and confidential. We encourage all players who have concerns about their gambling to reach out — seeking help is a sign of strength, not weakness.

8 Contact fq999 Support

fq999's dedicated responsible gaming support team is available 24 hours a day, 7 days a week to assist players who have questions about our responsible gaming tools, wish to activate self-exclusion, or need to discuss any concerns about their gambling behaviour. All conversations with our responsible gaming team are treated with the highest level of confidentiality.

We Are Here for You — 24/7

Whether you want to set a deposit limit, take a break, or simply talk through a concern, our team is ready to help. No judgement, no pressure — just straightforward, compassionate support for every fq999 player in Bangladesh.

Live Chat — Available Now [email protected] WhatsApp Support In-App Messaging

When contacting our responsible gaming team, please mention "Responsible Gaming" in your opening message so that the request is routed directly to a specialist agent. Response time via Live Chat is typically under 2 minutes. Email responses are sent within 5 business hours (Bangladesh Standard Time, UTC+6).

You do not need to be in a crisis to contact us. If you simply want advice on setting limits, understanding how our tools work, or exploring a time-out option, our team is just as happy to help with those conversations. Early action is always the most effective approach.

Play Smart. Play Safe. Play at fq999.

fq999 is committed to keeping gaming fun and within your control. Explore our platform knowing that responsible gaming tools are always just one tap away — built for Bangladesh players like you.

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